FAQs

You can find the answers to many common questions below.

All deposits with Ironstone, up to £85,000, are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit guarantee scheme. For more information, you can visit www.fscs.org.uk.

Ironstone products are accessible exclusively on the Flagstone platform. 600,000 clients use Flagstone to protect, manage, and grow £11bn in cash deposits.

  • Clients must be 18 years or over, be a UK resident, and have a valid UK current account.
  • For this account you must deposit a minimum of £10,000 (individuals and joint accounts).

Companies, charities and trusts

Flagstone offers accounts for UK-registered companies, charities and trusts (including SIPPs and SSASs). For companies, the minimum initial deposit is £100,000. For charities and trusts, its £1m.

Opening a Flagstone account is simple. You can find further details here: Account Opening.

  • Basic personal details including employment status and address history
  • Tax status including National Insurance number or your Tax Identification Number (TIN) where relevant
  • Information about the source of funds you wish to deposit.
  • Details of the UK mainland bank account (your ‘Nominated  Account’) for the purpose of making deposits and receiving any withdrawals
  • For joint applications you must have the permission of the second applicant to provide us with their personal information
  • You may be required to provide proof of ID, proof of address, or proof of source of funds copies after submitting your application.

Opening an account and starting to invest is simple. Further details can be found here: Account-type (flagstoneim.com)

  1. Complete a single online application

With just one application, you can open and manage savings accounts from multiple banks. All in one place. Flagstone approves most applications in minutes.

  1. Fund your Flagstone holding account

This acts like a wallet. You can use funds in the holding account to make deposits in as many savings accounts as you like – including exclusive options from Ironstone. Your holding account is provided by HSBC, so all eligible funds will be protected.

  1. Choose your savings accounts

Browse and filter hundreds of competitive and exclusive rates from 60+ UK banks and building societies. Then, open as many as you like, without any paperwork. Instant access, notice, and fixed term. All eligible for FSCS protection up to £85,000 per individual, per banking group.

  1. Effortlessly manage your cash

As circumstances change and your funds mature, open new accounts in moments, and build an entire cash portfolio in one place.

We take any complaint very seriously. If you have a complaint relating to an Ironstone product, we will do our utmost to put things right for you as soon as we can.

How can I make a complaint?

Your primary service provider relating to Ironstone products is Flagstone. It is likely that your complaint will be dealt with more efficiently if raised with them. Flagstone has its own complaints procedure and they will share details of it with you if you ask them.

You can contact Flagstone by using the following details:

https://www.flagstoneim.com/complaints/

However, if you want to raise a complaint with Ironstone directly, you can make a complaint, by email or by letter, although for your security, we would urge you not to send confidential account information by email.

Email: info@ironstone.bank

Write to: Complaints, Ironstone, Sanders Road, Wellingborough, Northamptonshire, NN8 4BX

What happens next?

We try to resolve any complaint as quickly as possible. However, if we are unable to do so within five days, we will write to you to explain:

  • Why we have not yet been able to resolve your complaint
  • Who is dealing with your complaint
  • When we will contact you again

What if I’m not happy with the outcome of my complaint?

We will send you a ‘final response’ when we have investigated your complaint. If you are not satisfied with our response or if we can’t resolve your complaint within eight weeks, you can refer your complaint to the Financial Ombudsman

Tel: 0800 023 4567 or 0300 123 9123

Write to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Web: www.financial-ombudsman.org.uk/consumers/how-to-complain

You can find out more about The Financial Ombudsman service here: www.financial-ombudsman.org.uk.